Responsible Gambling

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At Gamdom, operated by Smein Hosting N.V., we are committed to fostering a safe and enjoyable gaming environment for all players. As a leading online betting platform offering casino games, sports betting, and esports wagering, we recognize the importance of promoting responsible gambling practices. Our Responsible Gambling policy outlines the tools, resources, and support we provide to help players maintain control over their gambling activities and prevent gambling-related harm. 

This policy, effective as of April 17, 2025, applies to all users of Gamdom. com and aligns with our commitment to regulatory compliance under the Curacao Gaming Commission. For further details, visit Gamdom. com.

Our Commitment to responsible gambling

Gamdom believes that gambling should be a form of entertainment, not a source of financial distress or personal harm. We strive to:

• Provide transparent information about the risks associated with gambling.
• Offer tools to help players set limits and manage their gaming activity.
• Support players who may be experiencing gambling-related issues by connecting them with professional resources.
• Comply with responsible gambling regulations and industry best practices.

We encourage all players to gamble responsibly, understand the odds, and only wager what they can afford to lose.

Responsible gambling tools

Gamdom provides a suite of tools to help players maintain control over their gambling behavior. These tools are accessible through the account settings on Gamdom. com or by contacting our support team at [email protected].

Deposit limits

• Description: Set a cap on the amount you can deposit into your Gamdom account over a daily, weekly, or monthly period.
• How to Set: Navigate to “Account Settings” > “Responsible Gambling” and select “Deposit Limits.” Enter your desired limit and confirm.
• Effect: Once set, you cannot deposit beyond the limit until the specified period resets. Limits can be reduced immediately but increasing or removing them requires a 24-hour cooling-off period.
• Purpose: Helps manage spending and prevent overspending.

Loss limits

• Description: Restrict the amount you can lose on bets or games within a daily, weekly, or monthly timeframe.
• How to Set: In “Account Settings” > “Responsible Gambling,” select “Loss Limits,” specify the amount, and save.
• Effect: Losses are tracked across all games and betting activities. If the limit is reached, you cannot place further bets until the period resets.
• Purpose: Protects against chasing losses and encourages disciplined gambling.

Wagering limits

• Description: Limit the total amount you can wager on games or bets within a chosen period (daily, weekly, or monthly).
• How to Set: Go to “Account Settings” > “Responsible Gambling” > “Wagering Limits,” input the limit, and confirm.
• Effect: Prevents excessive betting by capping total wagers, regardless of wins or losses.
• Purpose: Promotes balanced gameplay and reduces impulsive betting.

Session time limits

• Description: Set a maximum duration for your gaming sessions to control the time spent on Gamdom.
• How to Set: In “Account Settings” > “Responsible Gambling,” select “Session Time Limits,” choose a time (e.g., 1 hour), and save.
• Effect: You’ll receive a notification when the time limit is reached, and further gameplay may be restricted until the next session.
• Purpose: Encourages breaks and prevents prolonged gambling sessions.

Reality checks

• Description: Receive periodic pop-up reminders of the time spent playing and your net wins or losses.
• How to Set: Enable in “Account Settings” > “Responsible Gambling” > “Reality Checks” and select the reminder frequency (e.g., every 30 minutes).
• Effect: Prompts you to pause and reflect on your gambling activity.
• Purpose: Increases awareness of time and money spent, promoting mindful play.

Recognizing problem gambling

Problem gambling can negatively impact your finances, relationships, and mental health. Common signs include:

• Spending more time or money on gambling than intended.
• Chasing losses by increasing bets to recover money.
• Neglecting responsibilities or relationships due to gambling.
• Feeling anxious, irritable, or secretive about gambling activities.
• Borrowing money or selling assets to fund gambling.

If you recognize these signs in yourself or someone else, Gamdom encourages taking immediate action by using our responsible gambling tools or seeking professional help.

Age verification and underage gambling

Gamdom strictly prohibits individuals under 18 (or the legal gambling age in their jurisdiction) from using our services. We implement:

• Age Verification: All users must provide their date of birth during registration, and additional KYC verification may be required.
• Account Monitoring: We use automated systems to detect and investigate accounts suspected of belonging to minors.
• Consequences: Accounts found to belong to underage users will be terminated, and any funds will be forfeited.

Parents or guardians are encouraged to use filtering software (e.g., NetNanny, CyberSitter) to prevent minors from accessing gambling sites.

Your responsibilities

As a player, you are responsible for:

• Gambling within your financial means and setting appropriate limits.
• Understanding the risks and odds associated with gambling.
• Seeking help if you suspect gambling is negatively impacting your life.
• Ensuring your account is secure by using strong passwords and enabling 2FA.

Gamdom is not liable for losses resulting from gambling activities, as all bets are placed at your own risk.

Contact information

For assistance with responsible gambling tools, support, or questions about this policy, contact:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon on Gamdom. com
• Mailing Address: Smein Hosting N.V., Abraham de Veerstraat 9, Willemstad, Curacao

If you believe you or someone else is experiencing gambling-related harm, don’t hesitate to reach out to our team or the external organizations listed above. Your well-being is our priority.

For more information or to access our tools, visit the Responsible Gambling section on Gamdom. com. Play responsibly, and let’s keep gaming fun.